Shipping policy
Domestic Shipping (Australia)
We ship all Australian orders via Australia Post. The following rates apply at checkout:
- Standard Shipping: AUD $10.00 — complimentary on orders of AUD $100 or more
- Express Shipping: AUD $15.00
You will receive a tracking number once production for your item is complete and your order is ready to be dispatched.
For current domestic delivery timeframes, please visit the Australia Post service updates page: https://auspost.com.au/service-updates/domestic-delivery-updates
International Shipping
We ship internationally via express courier services including FedEx, TNT, and DHL. We select express options to ensure the fastest delivery times possible.
- Standard International Shipping: AUD $195.00
You will receive a tracking number with the postage service selected once production for your item is complete and your order is ready to be dispatched. Delivery times vary by destination; however, if there are no delays, the estimated delivery time is typically 3–6 business days.
Duties & Taxes: All customs duties, import taxes, and applicable fees are the sole responsibility of the customer. International customers should check their country’s importation policies prior to placing an order with House of Diamonds. Local taxes and duties are excluded from our charges and will be levied by your country’s customs authority upon arrival. Please enquire about the applicable amounts before ordering.
Shipping Insurance
All shipments include complimentary shipping insurance, covering loss or damage while your order is in transit to you. Once you have received your package, it is your responsibility as the customer to arrange appropriate insurance for your jewellery purchase.